Every partner knows the scene: a traveler arrives at a busy meeting point, scanning the crowd, unsure who to approach. That moment of uncertainty can ripple through the entire experience – leading to late starts, missed connections, and unnecessary stress for both your team and your guests.
What if you could remove that friction entirely?
Introducing Guides in the Supplier Portal: a new way to create and assign a guide from your team to each booking.
.gif)
As soon as you do, your guest will see their guide’s name, photo, and phone number in the GetYourGuide app, right when they need it most. This means no more “who’s my guide?” moments and a lot more confident, happy travelers.
If you’re already using Pickup Planner to organize your logistics, Guides is the next step in making your on-the-ground operations even smoother. Now, not only do guests know where to go, but they also know exactly who to look for.
How to assign a guide to your activity on GetYourGuide
Getting started is simple and takes just a few minutes:
- Update your team’s profiles: Only guides with a complete profile (name, photo, phone number) can be assigned. You can do this in the Account Management page on the supplier portal.
- Assign a guide to each booking: In the booking details, select the right team member for each group. If plans change, you can update the assignment anytime before the tour. Check out this FAQ for more details.
- Let the tech do the rest: Travelers will see their guide’s details in their app one hour before the activity and can reach out directly if they’re running late or lost. Their privacy (and yours) is protected, since phone numbers are only visible for a short window.
If you’re looking for more ways to streamline your day-to-day, check out our article on managing pickups efficiently.
Why this matters for your business
Guides deliver an experience that travelers remember. When guests know who to look for, they arrive more relaxed, your team spends less time on support calls, and your reviews reflect the professionalism of your operation.
Combine this with AI-powered review summaries and on-the-spot review collection using QR codes and you’ll see not just higher guest satisfaction but also more actionable feedback and better conversion rates.
Pro tips:
- Keep profiles fresh: Encourage your team to update their photos regularly. A clear, recent picture helps guests spot their guide instantly.
- Use Guides for all eligible experiences: This feature is ideal for walking tours, day trips, and multi-day tours.
- Train your guides: Make sure your team knows when and how their details are shared, and encourage them to greet guests proactively. They’ll often be recognized from the app.
For more on how to optimize your listings and guest communication, explore our best practices for product details pages and tips for responding to reviews.
What’s next? Make every experience personal
Assigning a guide to activities is now live for all eligible partners. Log in to your Supplier Portal, update your team’s profiles, and start assigning guides to your next bookings.
You’ll notice the difference from the very first tour: fewer missed connections, more confident guests, and a smoother start every time.
Ready to make your activities even more seamless? Try Guides today.
Get started.
Connect with travelers looking for exactly the kind of experience you offer by signing up today.
.png)
