Ready for
whAt’s nExt
Ready for
whAt’s nExt
Unlocked Fall 2025 is designed to help you master complexity, stand out from the crowd, and capture the future of demand
Reviews just got better
We’ve started by harnessing AI to revolutionise how supply partners manage reviews, in three major ways. Enabling you to run your business, without it running you.
AI Recommendations
Recommendations from AI summaries
When a review summary is generated, suppliers also receive recommendations to improve the activity.
Increase review collection
QR code for reviews
Suppliers can select an activity, download a QR code to print and display, or copy a review link to share digitally to ask customers for feedback.
Increase review collection
AI-assisted review replies
Suppliers can select an activity, download a QR code to print and display, or copy a review link to share digitally to ask customers for feedback.
Discover what’s new in listings
We’ve made several huge upgrades to listings. Including a full redesign of the product details page, a new AI content creator and the addition of multi-day tour interiors.
Centralized view of product information
Product page redesign
The new product details page give suppliers a clear, card-based WYSIWYG view of their product content, making it easier to see, assess, and manage all in one place.
Clearer tours, stronger trust
Multi-day tours
Suppliers can now configure itineraries and inclusions for multi-day tours, giving travelers a clearer, more trustworthy view of what’s included.
Clearer tours, stronger trust
AI Content creator
The refreshed model delivers more engaging, accurate content tailored to each activity category, with fewer edits and reduced length issues.
Find out what’s new for faster, smoother pickups
Pickup management just got simpler. Suppliers can now set pre-scheduled pickup times and use the upcoming Pickup Planner to manage bookings efficiently.
Set once, save time
Pre-scheduled pickup times
Suppliers can now add pre-scheduled pickup times during product setup or edits, saving time by auto-filling future bookings and showing customers pickup details before checkout.
Increase review collection
Pickup Planner
Suppliers will soon be able to edit pickup details for individual bookings directly in the Supplier Portal, with updates shared to travelers. The tool centralizes pickup management and provides an overview of upcoming pickups.
The latest upgrades to payments
We’ve enhanced payment options for both suppliers and travelers, with transparent commission breakdowns in the portal, new local payment methods, and “Reserve Now, Pay Later” via Apple Pay and Google Pay.
Clear, detailed, transparent
Transparency in commission breakdown
Suppliers can now see a detailed commission view in the Supplier Portal, showing rates by category, modifiers, components, and sources—making it easier to understand charges and reconcile records.
Flexible payments made easy
Reserve now, Pay later with Apple Pay
Customers can book with Apple Pay or Google Pay and pay later, giving more flexibility and boosting conversions
Pay your way
New local payment methods
Suppliers can now offer localized payment options like BLIK, MobilePay, and Vipps, reducing checkout friction for customers.
Coming Soon: Travel Experience Trend Tracker
The OTA Advantage
Find out how OTA-led distribution can drive growth, including direct bookings
Discover the tools that make operations easier
Managing bookings and accounts is now easier than ever. Highlights include bulk cancellations, multi-login for supplier groups, 24/7 live chat support, a multilingual portal, and live availability & pricing.
Cancel bookings, your way
Bulk Cancellations
Suppliers can now cancel multiple bookings at once, giving more operational control while allowing customers to rebook later.
Flexible payments made easy
Reserve now, Pay later with Apple Pay
Customers can book with Apple Pay or Google Pay and pay later, giving more flexibility and boosting conversions
Pay your way
New local payment methods
Suppliers can now offer localized payment options like BLIK, MobilePay, and Vipps, reducing checkout friction for customers.
Portal in your language
Support portal in 4 more languages
The Supplier Portal now supports Japanese, Thai, Croatian, and Czech, making navigation easier for more suppliers.
See it in real time
Live availability and pricing
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See how discovery has been enhanced
We’ve improved how travelers find and explore activities, with redesigned activity cards, smarter global search, enhanced filters, and exciting new shows and events.
Key info at a glance
Redesigned activity cards
Activity cards now highlight reviews, consolidate badges, and present essential details more clearly for easier comparison and selection.
Key info at a glance
Shows & events
61 new shows have been added for the Westend, giving travellers even more experiences to choose from.
Search made simple
Improved global search UX
The search bar is now more visible and intuitive, offering faster, compact suggestions—especially optimized for mobile.
Find it faster
Filter improvements
Filters feature a clean, pill-style design with high contrast and smart suggestions, helping travelers quickly narrow options.
Resources
Videos
Learn how to navigate and set up your products for success.
Growth hub
Check out the latest tips, research and more in our new growth hub.
Help center
Got a question? We'd be happy to help. Check out our help center.
Stories
See how partners succeed with us and make an impact.
